Terms & Conditions - Aberdeen Strathspey & Reel Society

Terms & Privacy

About us
Aberdeen Strathspey & Reel Society is a registered Scottish Charity No SC011924.

Enquiries regarding the store, orders or purchases should be addressed to:
Aberdeen Strathspey & Reel Society,
23 Cliff View, Newtonhill, Stonehaven, AB39 3GX

or email: treasurer@aberdeenstrathspey.org.uk

Formation of contract
We must receive full payment for the goods ordered (including post and packing) before an order can be accepted. The minimum order value for online orders is GBP 5.00.

If you pay via our on-line payment service provider (WorldPay) you will receive a payment confirmation email from the provider, this does not indicate acceptance of the order. You will also receive a separate email acknowledging receipt of the order from us.

Payments by cheque in UK pounds sterling drawn on a UK bank account are also accepted but please allow 7 working days after receipt by us for the cheque to clear before the despatch process commences.

The validity of any discount vouchers entered against an order is subject to review to ensure they comply with the terms and conditions of their issue.

You must provide a valid email address and contact telephone number with the order.

In the event of any error in the pricing of products, delivery charges or the invalid application of a discount voucher or other special offer we will contact you by email to advise of the correct price(s) and offer you the option of either paying the revised order amount or cancelling the order with a full refund.

A legally binding contract is not formed until we despatch the goods you ordered.

Prices and descriptions
All prices quoted on the website are in UK pounds sterling and exclude post and packing, which will be added to the cost of the order before final confirmation and payment.

All descriptions, images and specifications are provided for the purposes of advertising the products to allow informed purchasing decisions. We make every effort to ensure that the details match the products as closely as possible but accept no responsibility for any errors or omissions and do not warrant that the goods are suitable for any specific purpose. Goods are subject to availability.

Delivery
We regret that we are unable to despatch orders to addresses in the USA or Canada due to insurance restrictions.

Orders paid for via our on-line payment service provider will only be despatched to the cardholder's billing address.

Our charges for post and packing are as follows:

Destination, Service, Estimated Delivery First item Each item thereafter

UK - First Class, 1-2 days £1.00 £0.50

Europe – Airmail, 3-5 days £1.50 £0.70

Rest of World – Airmail, 3-5 days £2.00 £1.25

We aim to despatch orders within 3-5 working days after receipt of order. Orders are delivered by Royal Mail/Airmail. You should therefore expect goods to arrive by the total of the despatch time plus the delivery time.

We may split the delivery between multiple packages, this will not affect the charges for post & packing.

Customers are responsible for any local taxes, customs duties or other charges incurred if delivery is to an address outside the UK.

Despatch and delivery times are approximate. Delays in delivery are outwith our control after despatch. We shall not be liable for any direct, indirect, consequential losses or other costs arising from a delayed delivery which is beyond our control.

You become responsible for the goods once they are received at the delivery address.

Cancellation & Returns
In accordance with the Distance Selling Regulations you may cancel your order any time between placing the order and 7 working days after the day you have received the goods, provided that in the case of audio products you have not unsealed the goods. You have no right to cancel an order for audio products if they have been unsealed.

To cancel you must advise us by sending an email no later than 7 working days after receipt of the goods to treasurer@aberdeenstrathspey.org.uk quoting the order number and indicating that you wish to cancel the order.

If the goods have already been despatched by us you must return the goods to us at the above address at your own risk and cost, quoting your original order number in the return. We recommend that you securely package the goods and use an insured registered delivery service. If you do not return any goods received promptly after cancellation we will make arrangements to collect the goods at your cost.

We will refund the original cost of the order including our post and packing charges within 30 days of receiving a cancellation notice, less any costs associated with collection of the goods if you failed to return them to us.

Faulty or incorrect goods
In the event that the goods supplied are faulty or incorrect please send an email to treasurer@aberdeenstrathspey.org.uk before you return the goods to the above address. We will arrange for either a refund or a replacement to be sent and for any delivery charges you incurred in returning the goods to be refunded.

Missing deliveries
If you have not received the goods ordered within 10 working days of the estimated despatch time + delivery time please contact treasurer@aberdeenstrathspey.org.uk.

General
The contract will be governed by the laws of Scotland and the parties agree the courts of Scotland shall have exclusive jurisdiction to resolve any disputes between us.

To the extent permitted by law we will not be responsible for any direct, indirect or consequential losess unless they were reasonably forseeable by both us and you when the contract was formed. This does not limit our liability for death or personal injury resulting from our negligence. Nothing in this agreement is intended to affect your statutory consumer rights.

If any of these terms and conditions are unenforceable the enforceability of any of the other terms and conditions shall not be affected.

By placing an order you agree to be bound by the terms of the privacy policy.

These terms and conditions may be amdended without notice.

External links
The website includes links to external sites over which we have no control. The presence of a link does not consitute any recommendation or approval of a website by us.

Privacy policy
By using the website you consent that we may collect non-personal information (including but not restricted to your domain or IP address, the browser and operating system you are using, the pages you visit and the date and time visited, the address of the website that you linked from). We collect this information in order to monitor website usage and make improvements to the site.

Cookies are used on this site to provide functionality and usability features, including the shopping cart features. Cookies are text files that are stored on your computer and retrieved by our web server each time you visit a page on our site. Most browsers have features that allow you to block cookies being placed on your computer, however this may affect certain functionality of our site.

We participate in affiliate schemes. Links to certain external sites from our website include a method of identifying the site that you have come from so that any qualifying commission may be paid to us on orders you place with these external sites. The links do not contain personally identifiable information.

We capture the personal information that you supply as part of the ordering process (including name, email address, billing/delivery address) so that we are able to administer and account for the order. We will never supply this information to a third party other than to assist us in processing your order or in relation to Gift Aid tax reclaims.

Online payments are processed on our behalf by a third party payment service provider (WorldPay). The information that you provide to them is subject to their Privacy policy. We do not hold your credit/debit card information as this is administered by the payment service provider on a site external to ours and is subject to their security provisions. We do receive confirmation that the payment has been successful.